REFUND POLICY

A legal disclaimer

Thank you for shopping with The Modest Vine. We want you to love your purchase. Please review our policy carefully before placing your order.

1. Return Window

We accept returns on eligible items within 7 days of delivery.

To be eligible for a return, items must be:

Unworn
Unwashed
Free of odors (including perfume)
In original condition
With all original tags attached

Items that do not meet these conditions will be rejected and returned to the customer.

2. Non-Returnable Items (Final Sale)

The following items are FINAL SALE and not eligible for return or refund:

Sale or clearance items
Custom or made-to-order pieces
Altered items
Intimate wear (including bodysuits, undergarments, etc.)
Accessories [edit if needed]
Items marked “Final Sale”

3. Refund Method

Approved returns will be issued as:

Store credit OR
Original payment method [choose your preference]

⚠️ Original shipping fees are non-refundable.

Please allow 5–10 business days after we receive your return for processing.

4. Return Shipping

Customers are responsible for return shipping costs unless the error was ours.
We recommend using a trackable shipping method.
The Modest Vine is not responsible for returns lost in transit.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery.

Please email:

📧 info@themodestvine.com

Include:

Your order number
Clear photos of the item and packaging

If approved, we will provide a replacement or refund at no additional cost.

6. Exchanges

At this time, we [do / do not] offer direct exchanges.
[Choose one:]

Option A (recommended for small boutiques):
Customers should return the original item and place a new order.

Option B:
Exchanges are subject to item availability.

7. Late or Missing Refunds

If you have not received your refund after the processing window:

Check your bank account
Contact your payment provider
Then email us at info@themodestvine.com

8. Return Approval Required

All returns must be approved before being sent back.

To request a return, contact: